Job Title: Recovery Lounge Team

Company: Bears Fit

Directly Reports to: Operations Manager

Department: Operations

JOB DESCRIPTION

The Recovery Lounge Team Member plays an integral role in providing an exceptional front-line experience for our members and guests, and in doing so, contributes to the overall success of the company. Our Recovery Lounge Team provides the first impression of who we are to anyone who enters our space and is there to greet, acknowledge, and assist all members and guests.

ESSENTIAL DUTIES & RESPONSIBILITIES:

Recovery Lounge Team members are the heartbeat of the lounge. You will be responsible for:

Maintaining an active knowledge of all Recovery services and promotions
Contacting new members to get them set up with their complimentary services
Advising members and guests on services that will help them meet their goals
Driving sales and ensuring the Lounge has the tools and knowledge needed to successfully sell packages/retail
Assisting with maintenance, delivery, and rebooting of Cryo chambers and tanks
Ensuring that all members and guests check in and have active memberships
Collecting dues and updating billing when appropriate
Assisting members and guests with all inquiries and concerns
Reporting all issues in a timely manner
Contributing to maintaining the club-wide standards of cleanliness
Assisting other departments when necessary
Attending all required meetings
Maintaining an active and working knowledge of Bears Fit as a company, as well as services and promotions
Remain proficient in policies and directives as outlined in the Member Services and Recovery Playbook

REQUIRED QUALIFICATIONS:

1) Knowledge, Skills & Abilities:

General understanding of Fitness Industry
Ability to work with computers
Excellent customer service and interpersonal communication skills
Independent, self-starter with strong organizational skills
Must be a team player
Adhere to meal and rest break periods and must clock in and out for all shift times

2) Minimum Certifications/Education:

Must complete company HR trainings
Cryotherapy Certification

3) Minimum Experience:

1-2 years customer service experience preferred

4) Physical Requirements:

Must be able to lift 45 pounds
Typing, using the telephone and computer mouse
Frequent sitting, standing, walking, and stair climbing

Benefits

Complimentary club membership
In club discounts
Sick leave

This position description intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristics protected by law.

Compensation: $14.00 - $17.00 per hour

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